Refund and Cancellation Policy

1. Refund Eligibility

We are committed to your satisfaction. If you are not satisfied with the services purchased, and we are at fault, you may be eligible for a refund as outlined below. Refund requests must be submitted within 14 days of your original purchase date. After 14 days, all sales are considered final and non-refundable unless required by applicable law.

2. Conditions for Refund

Refunds are subject to the following terms:

• Services must not have been fully rendered or completed.
• Government filing fees, third-party fees, or other external costs paid on your behalf are non-refundable.
• Any itemization of charges provided is for convenience and does not affect refund eligibility.
• Refunds may be issued as a store credit or returned to the original payment method, at our discretion.

3. US Trademark Professional Guarantee

Our services are backed by the US Trademark Professional Guarantee, which governs refund scenarios. If you're unsatisfied with our service, please contact our Customer Support to determine if a refund or credit can be processed.

4. Abandoned Orders

If you fail to provide the necessary information to complete your order within 30 days, we reserve the right to cancel the order and treat it as abandoned. In such cases, the purchase amount may be retained as liquidated damages to cover our time and resources committed to your order.

5. Store Credits

If you were issued a store credit from a previous transaction, it may be applied to your next purchase. Store credits do not reduce the minimum purchase requirement for installment plans (if applicable). To apply a store credit to a current order, please contact our Customer Care Team.

6. Installment Plan Refunds

If you are on an installment payment plan and request a refund within the eligible refund period, only the amount paid to date may be eligible, minus any applicable non-refundable fees. Missed or late installment payments may result in collection actions, and refunds will only be processed once the account is in good standing.

7. How to Request a Refund

To request a refund, please contact our Customer Care Team at (+1) (571) 771-2137 We will review your request and respond within a reasonable time frame. You may also email us at help@ustrademarkprofessional.com

If you have any questions or wish to exercise your privacy rights, please contact us:

US Trademark Professional
Email: help@ustrademarkprofessional.com
Phone: (+1) (571) 771-2137
Monday to Friday: 09:00 to 17:00 PST